FAQs: PACKINK

Browse our FAQs for answers on all things, as well as some design tips to keep in mind. 

 

GENERAL

What is the lead time?

10-14 working days to be delivered. In most cases it will be delivered much earlier.

What is the shipping cost?

For $30 and above orders, you will enjoy free delivery! Otherwise, we offer a flat rate of $15.99 for shipping within Singapore. 

Information on store pick up

Our warehouse is located at 8, #08-06 Boon Lay Way, Tradehub 21, 609964. You will be notified via email once order is ready for collection. Pick up is available daily from Monday to Friday, 12PM to 4PM excluding Public Holidays. 

Please bring along your confirmation email.

Does price includes set up cost?

Yes, there’s no additional fees upon check out. We keep our pricing structure transparent for you. 

Is there volume discounts?

Yes, you will see a lower unit price for custom box & stickers as you increase moq. For 1,000 pcs or more orders, please contact us directly here to get your Pack X account set up.  

Can you design my artwork for me?

We recommend using our free live design option on our customise page. If you still need help, we do work with a group of freelance designers. Get in touch with us with your creative brief and we will assign a designer based on your budget. There are also pre-designed options in our e-shop. Do check it out! 

 Do you offer products not listed on your website?

Yes, there are tons of customisable products. It's simply impossible to list them all out. Plus, we are always on a look out to provide more options for you. Connect with us and tell us your needs!

Where are you based?

Proudly Singapore! 

Cancellation Policy

Once you make payment, your order moves into Production and no further changes (including artwork) or cancellations are possible.

 

 

MAILER BOXES

Are the listed dimensions internal or external? 

These are internal measurements; Length x Width x Height (mm)

Choosing between brown and white kraft

Both has a natural, matte feel. Brown kraft is brown inside and outside while white kraft is white inside and outside. All materials has the same weight.

If you plan to design your box with light colours, you need to ensure you select white kraft. Do not select brown kraft as printing on brown material dulls the colors of printed ink. It's the same concept as printing on white paper vs brown paper on your home printer. 

Can you print white ink?

Yes we can, you can print an all white design box with brown kraft. However, printing full color (CMYK) + white on brown kraft material is not possible due to set up limitation.

To print CMYK + White colors, you need to choose white kraft box.

Can I get a sample of my box?

Take advantage of our low MOQ model, you can even order just 1pc. Please remember to save your artwork for re-order.  

Are your mailer box safe for postage? 

Yes, all our boxes are designed for e-commerce businesses! We do still strongly suggest adding a fragile stickers if you have fragile goods. 

Can I custom box sizes or full print designs?

Yes, you can! To customise unique box size/design, minimum order quantity is at 1,500 pcs. Please contact us here with your request for quote. 

Is price affected by number of colors used? 

No, it’s not. Our pricing is based on the total print area, not the number of colors. Feel free to use as many color as you like, unleash your creativity!

What affects pricing?

There are a couple of factors:

  • Size of box
  • Material
  • Quantity (Higher MOQ = Lower unit cost) 

Can you print more than 2,000 pcs?

Yes, we can! We will be happy to advise on best print method based on your requirement. Just send us an email and let us know the following:

  1. Quantity of order
  2. Size and material
  3. Artwork

*Note that we won’t be able to quote without artwork

 

STICKERS

Choosing between Matte, Glossy and Transparent

Matte has a natural feel while glossy has an additional layer of lamination. If you plan to design on transparent sticker, you need to ensure that you use darker color theme than the material that you are sticking it on. 

Can I customise shape and size?

Yes, you can! To customise unique shape/size, minimum order quantity is at 5,000 pcs. Please contact us here with your request for quote. 

Can you print more than 10,000 pcs?

Yes, we can! We will be happy to advise on best print method based on your requirement. Just send us an email and let us know the following:

  1. Quantity of order
  2. Size and material
  3. Artwork

*Note that we won’t be able to quote without artwork

 

POSTERS

What are the difference in material?

Foam Board are white polystyrene compressed foam with double-sided white paper lamination. It’s ultra-light weight and thickness is at 2mm and made of 200gsm paper.

Canvas is an extremely durable plain-woven fabric. Thickness is at 3mm and made of 330gsm 100% medium grain cotton.

Both are great for use in all creative and presentation works, especially for advertising, interior decorating, trade fair booths, special die-cutting materials, picture framing, architectural model making and presentations.

 

What sizes are available?

Foam Board – 30x45cm, 45x60cm and 60x90cm

Canvas – 30.5x40.5cm, 41x51cm, 45x60cm and 50.5x76cm

 

Can you print white ink?

We use CMYK printing processes -- this means we print using CMYK (Cyan, Magenta, Yellow, and blacK) inks. Any 'white' on your artwork will not be printed, leaving the white canvas/foam board material.